Oct 25
Team Member / Client Access Management
As an agency owner, I'd love to see team and client management features implemented. Here's what would be incredibly helpful:
Core Features Needed:
- Team Member Management
- Ability to invite team members
- Assign specific chatbots to team members
- Set different permission levels for each team member
Client Access Management
- Give clients access to only their specific chatbots
- Allow clients to update their own bot content independently
- Maintain admin control over account-level settings
Use Cases:
🏢 Agency Scenario:
- I need to give clients access to view and edit their specific chatbots
- Clients should be able to update their bot's content without accessing other clients' bots
- I want to maintain overall account control while letting clients manage their bots
👥 Team Collaboration:
- Add team members to help manage different chatbots
- Assign specific permissions for content updates
- Keep oversight of all bot modifications
Suggested Implementation Priority:
- Basic team member invitation system
- Per-bot access control
- Client access management
- Role-based permissions
These core team/client management features would be a fantastic start for agencies working with multiple clients.
I'm also glad to hear Custom Domain (CNAME) is already planned! For reference, I expect it to work like this:
Current URL:
https://dashboard.tinytalk.ai/bots/31af5d3b-61cc-4105-a3ed-5…
Expected Custom Domain URL:
https://cname.mydomainname.etc/bots/31af5d3b-61cc-4105-a3ed-…
This should apply to both iframe and SDK implementations:
<iframe src="https://cname.mydomainname.etc/bots/31af5d3b-61cc-4105-a3ed-…" width="100%" height="660" frameborder="0" ></iframe>
<script src="https://cname.mydomainname.etc/latest/tiny-talk-sdk.min.umd.…"
data-tiny-bot-id="31af5d3b-61cc-4105-a3ed-5267a8120b86" defer></script>
While full white-label dashboard customization would be amazing in the future, these CNAME features would be a great start!
Completed
Hello! We're happy to introduce Workspaces in Tiny Talk! 🥳 As communicated previously, we've just released the beta version of our workspaces feature to invite your team members and manage your bots/agents together. Some of you might already have 1 seat available, which means you can invite a member. We've already created your default workspaces and migrated all your resources, entities into this workspace, you can also create as many workspaces as you wish. Feedback from Sobat Konsultan was really helpful to get the public opinion, appreciate it! We'll now be running the beta for a little while and collect further feedback, fix potential bugs. So we encourage you to take a test drive if you already have a seat availability. Keep in mind you might encounter some unexpected things here and there, and there is some more UX improvements to come. Maybe good to list all things you might check or want to know, this is also the high level test cases for us: - Find your workspace at the bottom left corner, above your profile - Create workspace - Delete workspace - Invite Member - Invites are valid for 7 days, after that a new invite has to be sent. - Update Member Role - Accept Member Invitation - Members can have 3 different roles, Viewer, Editor, Admin. - Owners can remove members - Admins can do pretty much everything except billing related actions - Viewers have read-only access - Editors can read/update content and manage the bots/agents but mostly cannot take destructive actions. - We'll add further documentation soon. - Help Desk: Multiple members can chat in the same conversation - Help Desk: Every member of the workspace will receive real-time updates for each conversation/messages. - Help Desk: You can assign the conversation to any member who has sent a message to conversation, there'll be some more improvements on this. - Members can upload profile pictures - Members can add display names to support with privacy concerns. - Messenger: Member display name or pictures are not yet supported but it will be soon. Feel free to reach out using support@tinytalk.ai to report any bugs etc. All the best, Oscar