Feb 6
Escalate to Human
Allow visitors of the chatbots to escalate to human support and allow admins to take over to provide further assistance while peeking into conversations.
Completed
Jun 20, 2024
Is it livechat? Any plan for mobile app? What will happen if visitor want to talk with human? how can we reply them if we are on mobile?
Mar 28, 2024
Coming very soon! 🥳
Mar 22, 2024
Very needed indeed !!!.
Dear all, we've released the latest changes around Help Desk! 🥳 You can now allow users to escalate the conversation for human support and you as the admin can take-over and hand-off back to AI whenever you want. Go ahead and enable the feature under your bot settings. Let us know how is your experience and if you encounter any issues. We are now going to focus on Zapier and Pabbly integrations and come back to Help Desk one more time to improve the user side experience and allow users to access their previous conversations. This will enable an end to end continuous communication channel between you and your users so either of you can pick up the conversation where you left off.